Faq
How will I know that my order was accepted?
You will receive e-mail confirmation of your order.
Why doesn't my browser work with your site?
You must use a Secure Socket Layer (SSL)-compliant browser to order from www.industreal.it. We recommend using Netscape Navigator version 7.0 or later or Microsoft Internet Explorer version 6.0 or later. For AOL users, AOL version 7.0 and later is recommended. Cookies and Javascript must be enabled in your browser preferences.
Do you offer your entire catalog online?
We offer all of our catalog items online, as well as a few online exclusives. We'll keep adding items in the future, so come back and visit us again! For updates on new merchandise, join our emailing list for INDUSTREAL Update.
What if I have questions about a product?
Please contact us with any questions you have by emailing or call us at +39 02 36517890 Monday to Friday, 9:30 a.m. - 5:30 p.m. CET (Central European Time).
You can also Skype us at
mairanecchi
How do I contact Customer Service?
If you have a question that we did not address, email us at and we will respond to you personally. You can also call us at +39 02 36517890 or Skype us at mairanecchi Monday to Friday from 9:30 a.m. to 5:30 p.m. CET (Central European Time) to speak with our Customer Service Department.
How long before my order arrives?
Your order will be filled as promptly as possible. Most items ship out within 1-2 days of ordering (we do not ship Saturdays, Sundays or holidays). You will be notified of any delays beyond 10 days after the receipt of your order Items ordered together may not be shipped out on the same day
How much will it cost to ship my order?
Shipping and Handing rates will be calculated separately for each address and for each order and they will appear in your cart before check out .
Can orders be shipped internationally?
Most of our products can be shipped to international addresses. Recipients are responsible for any customs duties or taxes in that country, which are collected by the carrier upon delivery. Shipping rates are calculated based on the weight of the order and its destination. You may also contact Customer Service for more information.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address and delivery address. This allows us to process and fulfill your orders and to notify you of the status of your order. We also ask for your telephone number or e-mail address, which enables us to contact you urgently if there is a problem with your order. For some international deliveries your telephone number may be given to our couriers. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the site.
What forms of payment are accepted for online purchases?
Through PayPal we accept PayPal e-money transfer, Visa, MasterCard.
What is your returns policy?
Your satisfaction is our goal. Please inspect your order upon delivery. If for any reason you are not satisfied with your purchase, you may return your merchandise within 7 days for a prompt and courteous exchange or refund, whichever you prefer. Gift recipients will receive a merchandise voucher. For additional information, check our Returns Policy or contact Customer Service.
How long will my refund take?
We process your return promptly upon receipt in our warehouse, however refunds generally appear on your credit card statement in one to two billing periods. Your refunds will be credited back to the same card used to make the original purchase.
Can I become a retailer?
Yes this is possible. Write an email to . Please indicate to us the following in your email:
- Information about your retail outlet;
- Reason for this request;
- Other brands that you have in your collection;
- Any information that you require from us.
I would like to download high resolution images of your products. Where can I find them?
Please write an e-mail to . Please indicate to us the following in your email:
- Reason for this request
- Product name and code
- Any information that you require from us
How can I become a designer at INDUSTREAL?
We are always interested in hearing about your ideas. You are welcome to send your detailed information and you will be asked to participate to our call for proposals held yearly.