Terms & Conditions

INTRODUCTION

Conformity of Goods

INDUSTREAL takes every care to ensure that descriptions and specifications of its products are correct within its website. Whilst color reproduction is a close representation we cannot accept responsibility for color variation caused by computers and/or browsers. Any dimensions quoted are for guidance only. They do not represent in any way a tie or an obligation for the seller. There are some products packed in multiple packing. You will find a detailed note in the product description. In this case the price shown and the quantity is the complete packing.

Prices

Prices of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice. INDUSTREAL promises to honour the price quoted at the time the order was made. All prices quoted are in Euro. The transport cost is excluded, unless otherwise stated. It is important for the customer to check any transport charges, before continuing the purchase.

Tax

Value Added Tax (VAT) is payable on all goods or services delivered within the EU. All purchases within Italy are charged VAT at 21%. The prices on our site are VAT inclusive. Prices do not include import taxes, tariffs and duties. Overseas orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. We have no control over additional customs charges and as such, these charges are to be paid by the purchaser.

Ordering Options

We offer several alternatives to placing your order online: By phone +39 02 36517890 By fax: +39 02 342290 Be sure to include your daytime telephone and fax numbers on the printed copy of the order form.

Formation of Contract and Governing Law

A contract between you and INDUSTREAL for the sale of our products will only exist once we confirm your order by e-mailing you to confirm your order has been accepted. The contract will have been considered to have been formed, and the confirmation considered to have been given to you, as soon as you are able to access the message, whether or not you actually receive the message. We reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods you have ordered or if we do not deliver to your area. The contract shall be considered to have been concluded in Italy and shall be governed buy the laws of Italy and you and INDUSTREAL irrevocably submit to the non exclusive jurisdiction of Italian courts.

Payment Enduser

Due to safety measures, it is important that the credit card holder is the person who enters the order. No property or title to goods shall pass to you unless and until the full amount of the value of the goods as invoiced has been credited to our bank account without recourse. The time between the order confirmation by email and the time until the full amount of the value of the goods as shown on the invoice has been credited to our bank account, is not considered as part of the dispatch time.

Payment System

We accept payments using Paypal and through Paypal with credit card. We accept the following credit cards: VISA and Mastercard.

Safety for Your Credit Card:

You can enter your credit card details with the full assurance that any details are secure. All data is managed by the secure server, which uses the latest encryption technology: using Secure Sockets Layer (SSL).

Risk and Property

Risk of damage to or loss of the goods shall pass to you at the time of delivery or attempted delivery or, if you wrongfully fail to receive the delivery.

INDUSTREAL CUSTOMER SERVICE

INDUSTREAL encourages strong communication with both its customers and employees. We welcome comments and suggestions about all aspects of our business. If you have any comments or suggestions please feel free to contact us. As well as listening to your comments, we have set up Industreal Update to keep you informed about our new products launches and current promotions. Industreal Update is a newsletter sent out to all Industreal Update members. If you would like to be kept informed about developments you are welcome to join Industreal Update by checking the newsletter box. If you cannot find the answer to your question then please do not hesitate to contact us. Please send any enquiries you may have to our Customer Services Department. We will endeavour to answer your questions as soon as possible. For questions about an order you have already placed or inquiries regarding our products, please e-mail our customer service representatives. E

To provide better service, please be ready with your name, address, and item information as it appears on your order. Any other comments may be directed to:

E
Skype monica_industreal My status

If you would prefer to speak to a customer service representative by phone, please call Monday through Friday, 9:30 a.m. - 5:30 p.m. CET (Central European Time).

T +39 02 36517890 or +39 02 36517895
Skype mairanecchi My status

INDUSTREAL SRL
Customer Services Department
Via Luigi Nono, 7
20154 Milano
Italy

T +39 02 36517890
F +39 02 342290

INDUSTREAL SHIPPING POLICY

The sending of the order involves the acceptance of the sales conditions here described and regulated by D.Lgs. 185/1999 of Italian law. We will make every effort to ship your order as quickly as possible. Please allow up to 7 business days for delivery. Items ordered together may not necessarily be shipped together. The invoice address and the delivery address should show the same country. No deliveries are possible to a P.O. Box address. INDUSTREAL does not allow the purchase from minors without the approval of an adult.

Please indicate day and time of availability for delivery, or any special request. You will be notified promptly of any delay. You (or the recipient) will be contacted to arrange for a convenient delivery date. In case of absence of the receiver, the courier will leave a notice for the customer to contact them to organise a more suitable delivery time.

We also remind you that deliveries will be suspended on Sunday, Italian holidays and during weeks 1, 33 and last week of the year. All orders during these periods will be dispatched the next available working day. It is possible that delays may occur outside these times, especially the weeks leading up to Christmas. To avoid disappointment, please place your order early. The cut off date for Christmas deliveries is week 50.

If you have not received your order in reasonable time, you should get in contact with customer services. These details can be located online under the section "Contacts".

Upon receipt of your order, we would ask you to thoroughly check that the number of parcels are indeed the same as those shown on the packing list. Please also check that the packaging has not been damaged or altered in any way. Should you find something to be wrong, please notify the courier immediately. You also should ask to sign with reserve, writing on the shipping document "I accept with reservation due to…" (for instance damaged package), signing the same document and asking the carrier to countersign. This procedure is necessary to obtain the responsibility of the carrier for possible damages caused by the transport. INDUSTREAL refuses any responsibility for the delay of any delivery that can be caused by forces beyond their control (bad weather, difficulty to locate the delivery address and so on).

Shipping rates are calculated based on the weight of the order and its destination. To determine shipping rates, simply begin the checkout process. Enter the billing and shipping address information and proceed to the cart. Your order is not final until you have entered your payment information.

Deliveries to Hawaii, Alaska, Northern Ireland and Channel Islands are only possible through the Express service with their relative charges.

International Shipments

Most of our products can be shipped to international addresses. Recipients are responsible for any applicable customs duties or taxes in that country, which are collected by the carrier upon delivery. Some oversized items cannot be shipped directly to an international address.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

For additional information, please contact our Customer Service Department by e-mail or +39 02 36517890. Please be ready with the item number and the complete shipping address.

INDUSTREAL RETURN POLICY

Your satisfaction is our goal. Please inspect your order upon delivery.

Damaged or Defective Merchandise

INDUSTREAL gives you the right to return the purchased product if it shows some defect, or if it does not relate to your order.

If you want to return the product you need to notify us in writing via fax +39 02 342290 or email strictly within 7 days of receipt.

INDUSTREAL is only obliged to repair or replace defective products.

Where the defect or damage is readily visible, this should be highlighted at the time of delivery. We shall be under no liability whatsoever in respect of any defect caused by fair wear and tear, by negligence or willful damage, by failure to follow our instructions, by alteration of the goods without our approval or by any other act of misconduct by third parties.

When we receive your request to return your items, our staff will authorise this by sending you an e-mail. Within the mail you will find an attachment detailing how the item/s can be returned. A form will need to be filled out and enclosed inside the package for return. You will also receive a return authorisation number, which must be clearly written on the outside of the parcel.

Please note that any returned items should be carefully packed in the original packing, and put together with all accessories and instruction booklets that were originally included. The product you return must be in new and unused condition with all the original packaging. New and unused means that there are no marks on the item or any wear on the tags. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

It is important for the customer to put all the original packing, together with the product, into a suitable package for shipping. This is in order to protect the original product from any further damage, inscription or alteration. INDUSTREAL asserts the right to refuse the received goods and to debit the customer for transport charges. INDUSTREAL will not accept any responsibility for damage that has occurred during return transportation. We will not accept responsibility for any package that has been tampered with, or any product that does not carry a warranty.

INDUSTREAL will arrange a shipment and at the same time, a new product will be shipped out.

Returned goods without any authorisation given by INDUSTREAL, without any reference number, or parcels sent COD (cash on delivery), will not be accepted.

Goods authorized to be returned should be sent to:

INDUSTREAL SRL
Via Luigi Nono, 7
20154 Miano
Italy

For more information, please call our Customer Service representatives, or e-mail at

Conditions and Rights for Receding:

We hope you will be happy with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible.

If for any reason you are not satisfied with your purchase, you must notify us strictly within 7 working days of delivery detailing the reason of your dissatisfaction.

When we receive your request to return your unwanted items, our staff will authorise this by sending you an e-mail. Within the mail you will find an attachment detailing how the item/s can be returned. A form will need to be filled out and enclosed inside the package for return. You will also receive a return authorisation number, which must be clearly written on the outside of the parcel.

Returned goods without any authorisation given by INDUSTREAL, without any reference number, or parcels sent COD (cash on delivery), will not be accepted.

Goods which are unused, undamaged, in their original packaging and fully marketable, may be returned strictly within 7 working days from delivery. We unconditionally reserve the right not to refund if the goods are not returned in their original packaging as received from us, neatly cared for and in immaculate condition. It is important for the customer to put all the original packing, together with the product, into a suitable package for shipping. This is in order to protect the original product from any further damage, inscription or alteration.

Unless there is a manufacturing fault or they were damaged in transit authorized goods need to be returned to us at your own cost.

More specifically, we cannot accept returned items which fall into the following categories: - Any items which have been used in any way and are no longer suitable for resale; - Any items which have been damaged in the wash or wrongly treated; - Any packages where the postage is unpaid.

For goods returned to us any later than 7 working days from delivery, please note the following: - For returned goods received by INDUSTREAL between calendar days 8 and 14 after initial delivery to you, you will incur a 10% administration charge. - For returned goods received by INDUSTREAL between calendar days 15 and 28 after initial delivery to you, you will incur a 50% administration charge. - Goods returned after 28 days will not be refunded.

INDUSTREAL will refund the total amount of the returned products as soon as the received goods have been checked. Refunds are made for the cost of the goods excluding any Postage and Packing.

For items that have been received as a gift, and are unwanted, any return must be returned by the original purchaser in order to receive a full refund. This will be issued as a credit to the credit card.

It is not possible to change an INDUSTREAL product purchased in a store or through a site different from this one with the procedure described above.

INDUSTREAL asserts the right to refuse the received goods and to debit the customer the transport charges. Where you have made your own arrangement for the return, the goods must be fully insured during transit and for your protection must be adequately packed in the original packaging to prevent damage.

INDUSTREAL will not accept any responsibility for damage that has occurred during transportation. We will not accept responsibility for any package that has been tampered with, or any product that does not carry a warranty. INDUSTREAL cannot be held liable for any losses in the transit service.

Goods authorized to be returned should be sent to:

INDUSTREAL SRL
Via Luigi Nono, 7
20154 Miano
Italy

For more information, please call our Customer Service representatives, or e-mail at

If you are in any doubt, please contact us.

DISCLAIMER

Modification of Conditions:

INDUSTREAL reserves the right to modify the terms and conditions of this site and its Services. The User shall regularly take note of these terms and conditions including the conditions contained in this site. Regular use of this site and/or INDUSTREAL services means their full acceptation.

Registration and Personal Data Protection:

Particular pages of this site can be used only upon user’s registration by the procedure that shall hold current, complete and precise information, by request of the registration of personal data form. A password can be given in order to gain access to the Services. The User will be the only and full responsible for the password confidentiality and protection. INDUSTREAL will not be responsible because of possible damages caused by the user´s password use by a different person, with or without user’s authorisation. Collection and use of the personal data are made by INDUSTREAL according to the Privacy Policy in this site.

Site and Services Use:

The User shall not intentionally load and/or distribute files containing virus worms, affected files, or other software or similar programs fit to damage other personal computers, to fake or cancel authors’ information, legal or other information, or rights of intellectual property information, or software origin and source or other material held in this site.

Site and Services Use Limitation:

It is strictly forbidden to use this Site or its Services for illegal or forbidden purposes according to the current laws. The User may not use this site or its Services in order to damage, overload or harm this site or part of it, to interfere with its use and/or enjoyment by third parties. The user may not try to enter this site or its Services in an unauthorised way by means not intentionally supplied by the site.

Copyright

It is forbidden to reproduce, modify, display, use, broadcast or transmit in other web-sites also for commercial purposes all the material from this site (pictures, images, texts, video-clips, etc.) unless upon written authorisation by INDUSTREAL and only in order to identify and promote INDUSTREAL products.

INDUSTREAL Trademarks:

Trademarks (and other distinctive signs) in this site are recorded in the name of INDUSTREAL, or in any case belonging, directly or indirectly, to INDUSTREAL and/or subsidiaries or affiliates thereto. Reproduction and use is forbidden unless upon non-transferable license concession by INDUSTREAL to the sole aim of promoting and selling INDUSTREAL products.

Limited Liability for the Site Contents:

INDUSTREAL provides this website but does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. In addition, INDUSTREAL makes no (and disclaims all) representations or warranties of any kind, expressed or implied, with respect to the information or content included in this site. This does not affect your statutory rights in relation to the goods and their fitness for purpose and satisfactory quality. INDUSTREAL declines all responsibilities for any consequences and/or damages or loss of profits of the user or third parties due to malfunctions of the Site. The use of the services is entirely on User’s risk. The services are available without guarantee of any kind, explicit or implicit.

External Web Sites

INDUSTREAL is not responsible for the content of external Web sites linked from this site.

Cancellation:

The user has the right to withdraw at any time from the registration service by providing notice of the cancellation to Industreal. Within 76 hours from the cancellation notice by the User, INDUSTREAL will disable the user access to the Services.

Events Beyond Our Control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Notwithstanding the foregoing, nothing in these Terms & Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Invalidity

If any part of these Terms & Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Notices

These Terms & Conditions, together with our current website prices, delivery details, contact details and Privacy Policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Unless otherwise expressly stated in these Terms & Conditions, all notices from you to us must be in writing and sent to INDUSTREAL, Via Luigi Nono, 7 - 20154 Milano, Italy

Applicable Law and Jurisdiction:

These terms and conditions will be subject to Italian laws. For everything not expressly provided herein, the dispositions of Italian law are in force. For any controversy arising out of this agreement and its interpretation, enforcement and validity, the Court of Milano shall have exclusive jurisdiction.